The Vittox offer is backed by specialised core competences as regards the life cycle of the business communication documents, strengthened by high-value experiences acquired by working with leading B2C and B2B market companies and operators, such as multi-utilities, companies in the telecommunications and bank sectors.

Functional and process competences have taken shape in “cross-platform” application solutions distinguished by advanced architectures able to cater for “cost effective” application integration requirements.

The crucial and at the same time critical role covered by business communication in corporate competitive strategies lies at the bottom of the decision of ebilling S.p.A to create a highly flexible offer, presenting clients with service models that best cater for needs. Among these, a very important role is played by the outsourcing of documentary processes within the field of business communication.

In order to provide high service and performance levels, Vittox possesses all the competences, resources and infrastructures required for the outsourcing of the entire process. Companies which appoint Vittox to manage IT Development Services activities achieve numerous advantages:

• cutting of investments in technical infrastructures and operating costs, including costs of application maintenance, meaning the evolution of business communication documents;
• definition of KPIs (key performance indicators) and SLAs (service level agreements) suitable for contingent needs, with the possibility of maintaining constant service quality quite apart from growth of volumes;
• given establishment scenarios, fewer risks relating to production start-up and at the same time maximisation of time to market;
• solves the problem relating to the allocation of in-house company resources and non-core activities;
• use of methods structured to ensure data processing and filing security;
• preservation of business communication know-how and, especially, use of the the BCPortal® in ASP mode to:
  • intervene in defining the planning requirements (layout, business rules, contents, workflow);
  • define the personalised marketing information contents;
  • have control of release in production of documentary projects by the outsourcer;
• minimisation of process and shipment costs;
• within the framework of the Substitutive Filing of documents including for tax purposes, appointment of ebilling S.p.A. to operate as Substitutive Filing Manager;
• within the framework of invoice production, appointment of ebilling S.p.A. to issue such invoices electronically, thereby achieving a significant recovery of operating efficiency.

At the end of a project, ebilling S.p.A. is able to regularly provide training for the personnel of the client companies aimed at acquiring the skills needed to manage and service the system. This way, the client company is sure to acquire the skills required to service and manage the new solutions used.