The Support Tickets System is another way to accomplish high demand information services regarding claims or high tech issues where response should be asociated within a case over the Internet. It seamlessly integrates inquiries created via email or web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. Every support request is assigned a unique ticket number which can be uses to track the progress and responses online.

Vittox Ticket System is an attractive alternative to higher-cost and complex customer support systems; using a simple, lightweight, reliable, customized and easy to use solution. Use it to get closer to your customers by providing top-notch support.

Following benefits are obtained immediately

1. It helps organize communication, on both sides, which improves the quality of support to customers constantly evaluating the organizations service level
2. It eliminates all of the deliverability issues that are generally associated with email.
3. Every request will have a better response based on more time to work on.
4. It adds professionalism to your support process showing that you’re serious about support and have a professional means of communicating that support
5. Special configurations help to configure for Service Level Agreements

Other benefits from Vittox STS solution

Our STS solution allows you defining roles and priorities to design the best response on each area in your organization by optimizing factors of specialization and time. To transfer support tickets is another facility using Vittox STS solution.

Labor flexibility is possible considering modern concepts of tele-working (or remote-working) through a full remote-access to the system. All system entries include secured access for each user independently.

Other features to be supported by advanced configurations are related to the language, location, gender or age among others. Reports of usage and access statistics allow you a professional analysis about all communication factors according to each configuration.

Outsourcing

If you were thinking on offering an Outsourced solution, Vittox STS is the best way, since you can configure it to support Archiving Transcripts and manage a transparent audit process from your customers.

In this way, you can create multiple configurations. One for every need independently. The licensing costs is ZERO, so the charge only applies to configuration services.

Kaizen

A continuous improvement process will undoubtedly be perceived as very positive by your customers. Now you can help more persons with less efforts for the following services:

• Increasing demand for special techical questions and support
• Claims on Products and/or Services
• Statistics regarding Requests solved Issues

Try our own Vittox Support Ticket System solution any time, right here!