Customers urgency to get solutions faster, to obtain product information or solve unforeseen circumstances in a more direct and personalized way have a solution using Vittox-Life help -desk system, an ideal tool for attending on-demand support centers over the Internet.

Following benefits are obtained immediately:

• More responsive, a person can attend many customers at once
• Faster response, thanks to a more direct communication
• Less bureaucracy lets you save valuable Time
• Greater control over all communication issues, thanks to data records
• Automatic Transcriptions for the User after ending Session

Other benefits from Vittox Life solution

Our Vittox-Life solution allows you defining roles and priorities to design the best response on each area in your organization by optimizing factors of time and space. To transfer live sessions is another facility using Vittox-Life solution.

Labor flexibility is possible considering modern concepts of tele-working (or remote-working) through a full remote-access to the system. All system entries include secured access for each user independently.

Other features to be supported by advanced configurations are related to the language, location, gender or age among others. Reports of usage and access statistics allow you a professional analysis about all communication factors according to each configuration.

Outsourcing

If you were thinking on offering an Outsourced solution, Vittox-Life is the ideal solution, since a you can configure it support Archiving Transcripts to manage a transparent audit process.

In this way, you can create multiple configurations. One for every need independently. The licensing costs is ZERO, so the charge only applies to configuration services.

Kaizen

A continuous improvement process will undoubtedly be perceived as very positive by your customers. Now you can help more persons with less efforts for the following services:

• Increasing demand for special products and services
• Claims on Products and/or Services
• Statistics regarding Demand vs. Sales

Try our own Vittox-Life solution during Office hours, right here!